Frequently Asked Questions

SkyPark is located at 1000 San Mateo Avenue, San Bruno, CA 94066. Click here for directions.

SkyPark is located 2 miles from SFO, which is a 5 minute shuttle ride. We request arrival at SkyPark 10-15 minutes before you are required to arrive at the airport for your flight. Most airlines suggest you arrive at the airport 2 hours before your scheduled departure time for domestic flights and 3 hours before your scheduled departure time for international flights. If in doubt, check with your airline.

SkyPark shuttles run on demand! Drive up to our covered canopy where a valet loads your luggage into a waiting shuttle. When you arrive back into San Francisco, call our toll free number at 1-800-244-PARK (7275) from baggage claim, wait outside on the departure level by the blue and white striped curb, and within minutes a shuttle will arrive to take you to your waiting car. (See #4 below.)

When you return from your trip, please retrieve your luggage first and then call our toll-free number at 1-800-244-PARK (7275) and give the operator your claim check number. Go outside on the departure level and look for the signs for "off airport parking." Wait by the blue and white striped curb. Within minutes, a SkyPark shuttle will pick you up and bring you back to your waiting car.

We dispatch a shuttle as soon as we receive your call for pick up, so SkyPark's pick-up time is typically 5 - 10 minutes. To expedite the check out process, you can join SkyPark's Express Club and register your credit card. When you call for a pick up at the airport, we will process your ticket while you are on the shuttle and your receipt will be waiting for you in your car. Click here to become an Express Club member.

The SkyPark parking facility is open and our shuttles run 24 hours a day and 365 days a year to serve our customers.

Regular daily outdoor rates are $16/day and daily indoor rates are $19/day. Save money by printing out our SFO Parking Coupon. Join the SkyPark Express Club and earn points each time you park that can be redeemed for parking or car care services.

Absolutely! Guarantee your parking space by clicking here for reservations.

Reservations can be cancelled or changed up to 24 hours before the start of the reservation. Your deposit will be credited to the card you used to place your reservation (if any was collected).

To cancel a reservation:

1. Check your confirmation email that links to your online reservation.
2. At the bottom of the confirmation email, click on the link that says "To cancel your reservation, click here".
3. You will be taken to your online Reservation Summary.
4. At the bottom of your online Reservation Summary, click the button that says, "Cancel this reservation".

You can also click here to search for your reservation. You will need your Reservation Number and e-mail address to access your reservation. You'll have the option of canceling when you are viewing your reservation.
 
If you cannot find your confirmation email or have any additional questions about canceling your reservation, please email us or call us at 650-875-6655.

SkyPark offers car washing, detailing, oil change and other automotive services. Please visit our car care services page to get pricing and more detailed information about scheduling these services.

SkyPark does not charge if your flight is cancelled.  Show us your airline ticket upon checking out and you will park for free.

SkyPark provides free battery jump-starts and pressurized air to fill your tires.

You can leave your vehicle as long as you wish.  However, if you plan to leave your vehicle for longer than 30 days, you will need to make arrangements with us in advance, so we would not need to report as possible stolen or abandoned vehicle to the proper authority.

We have staff on duty 24 hours a day with video surveillance cameras and a security gate with monitored access.

Yes! Join the SkyPark Express Club for FREE and earn points each time you park that can be redeemed for free parking or car care.

Yes, please visit our Corporate Accounts page for more information and to send us information about your company.

SkyPark logs all lost & found articles and keeps these items under lock and key. Please call 650-875-6655 or email us at info@skypark.com to inquire about any lost items.

Yes, we can accommodate vehicles that are oversized in our surface parking area. There may be an additional fee depending on size.