Terms of Service
Reservations can be cancelled or changed up to 24 hours before the start of the reservation. Your deposit will be credited to the card you used to place your reservation (if any was collected).
To cancel a reservation:
Check your confirmation email that links to your online reservation.
At the bottom of the confirmation email, click on the link that says “To cancel your reservation, click here”.
You will be taken to your online Reservation Summary.
At the bottom of your online Reservation Summary, click the button that says, “Cancel this reservation”.
Click here to search for your reservation. You will need your Reservation Number and e-mail address to access your reservation. You’ll have the option of canceling when you are viewing your reservation.
If you cannot find your confirmation email or have any additional questions about canceling your reservation, please email us or call us at 650-875-6655.